Return Policy, Shipping Policy & FAQ

Q: How long does shipping take?

A: Our standard shipping time is 2-9 working days +7 days with klarna or ideal in 3 depending on your location.(exept if there is a delay)  Please note that we will always aim to meet and exceed our customers' expectations with our timely deliveries. 

Q: Do you offer returns or refunds?

A: We do not offer refunds or returns unless there is a defect in the product. If you receive a defective product, please inform us within 14 days, and we will arrange for a replacement or refund depending on the situation.

Q: Do you have a warranty policy for your products?

A: Yes, we have a 14-day warranty policy against manufacturing defects.

Q: Can I cancel my order after placing it?

A: Unfortunately, we cannot cancel your order since we start processing it as soon as you place it.

Q: Do you have a customer service team to assist customers?

A: Yes, we have a friendly and experienced customer care team aimed at providing you with excellent customer service. You can contact us through our website, email or phone.

Q: How can I be sure that I will receive the product I ordered?

A: We provide our customers with accurate product descriptions for every item we sell. Additionally, we offer a 14-day warranty against manufacturing defects to ensure that our clients receive high-quality products.


Q: Can I style my hair extensions or weaves?
A: Yes, our hair extensions and weaves are 100% human hair, meaning they can be styled with heat styling tools such as curling irons or straighteners. Please note that we recommend using a heat protectant spray to avoid damage to your hair extensions or weaves.

For more inquiries, please feel free to contact our customer care team.